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LGR is coming, and with it one of the biggest structural shifts the sector has faced in decades. The temptation is to treat reorganisation as a catalyst for sweeping digital transformation, but the immediate challenge is far more fundamental. When vesting day arrives, residents will still expect services to work as they did before. Bins must be collected. Planning applications must progress. Benefits must be processed. Behind the scenes, the technology environments must support those services to transition seamlessly.

Santander UK has extended its partnership with Netcall for three years, continuing to use the Liberty low-code platform to enhance mortgage customer service journeys. The partnership supports ongoing service improvements, operational efficiencies and greater flexibility to meet changing customer expectations and business needs.

Netcall has been included among 40 notable vendors in Forrester Research’s newly published report, “The AppGen And Low-Code Platforms Landscape, Q2 2026”

Chiaro Group and Netcall have announced a new partnership combining Chiaro’s expertise in capturing organisational knowledge with Netcall’s Liberty platform – helping businesses turn insight into action.

Why CIOs should be prioritising stability as the foundation for transformation as part of local government reorganisation.

Netcall has been recognised as one of the Financial Times Best Employers 2026, ranking 342nd in the UK and top 40 in its sector, reflecting strong employee satisfaction, workplace culture and an outstanding work environment.

AI adoption is accelerating, but without built‑in governance it creates risk. Organisations that embed transparency, oversight, and human judgement from the start gain trust, avoid compliance issues, and achieve stronger, more scalable outcomes from responsible AI.

Low-code, automation and AI let insurers overcome the old trade-off between service, efficiency and compliance. By layering modern tools onto legacy systems, they deliver faster, smarter, fully governed experiences that boost customer satisfaction, operational performance and regulatory confidence.

Netcall, has acquired Jadu, a digital experience platform provider recognised for its accessibility-first approach. Jadu’s solutions are widely adopted by public sector and higher education organisations across the UK, North America and Australia.